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Thousands of Chevrolet Customers to Get Easier
Vehicle Servicing as Complete Care Program and
Service Network Expands Nationwide

  • 16 new Chevrolet service centers to expand Chevrolet Complete Care coverage to provinces where Chevrolet dealerships are not available
  • New service centers will perform maintenance, repairs and warranty work for all Chevrolet models, making life easier for customers across Thailand
  • New service center roll-out plan reinforces company’s commitment to the Chevrolet Complete Care customer promise

BANGKOK, THAILAND – Chevrolet Thailand is reinforcing its commitment to its Complete Care customer promise and expanding its vehicle service coverage with the launch of a new network of service and spare parts (“2S”) centers. The roll-out of additional service centers will serve up to 16 provinces where dealerships are not available. The first new “2S” service center will open in Phuket this August, followed soon by another in Amnat Charoen.

This initiative puts customer convenience at the heart of Chevrolet Complete Care, making aftersales vehicle servicing, repairs and warranty work by qualified and certified Chevrolet technicians more available and convenient for Chevrolet customers nationwide.

The expanded vehicle service network will roll-out in two phases, beginning with the opening of eight new dedicated and stand-alone Chevrolet service and spare parts “2S” centers starting this August, with the roll-out expected to be complete by the end of 2019.

The second phase, currently in the final stages of evaluation, would see up to an additional eight Authorized Service Outlets (ASOs) installed in existing automotive garages by the end of 2019, expanding Chevrolet’s service center and customer care network even further.

Ms. Piyanuch Chaturaphat, Sales & Marketing General Director of Chevrolet Thailand, said: “Customers are at the center of everything we do. Chevrolet is committed to increasing our service network in Thailand, and increasing customer confidence as a result.”

Ms. Piyanuch added: “This announcement coincides with the launch of our new Chevrolet Complete Care communications project, reminding customers we are here to look after them and that Chevrolet is committed to constantly improving our customer service and experience.”

The new “2S” service centers will be set up with a range of equipment to carry out the same standard maintenance, repairs and warranty work as a regular Chevrolet dealership. While vehicle service is performed, customers can relax in lounges designed and decorated as comfortable living spaces for their enjoyment.

In total, the new service center roll-out plan represents a combined investment of more than 50 million THB, reinforcing Chevrolet and its dealer partners’ commitment to customers and the plan to continue investing and growing in Thailand.

This latest Chevrolet Complete Care initiative comes hot on the heels of Chevrolet introducing an optional new vehicle maintenance program for the 2019 Colorado, which reduces the cost of a standard service by a massive 40 percent on average. Another great illustration of how we are improving customer experience.

In addition, Chevrolet will continue to grow and evolve its Complete Care program, offering a comprehensive range of customer services. Chevrolet will launch a new promotional campaign for its Complete Care customer promise on June 14, with a series of videos rolling out across digital and social media.

The Chevrolet Complete Care program offers a wide range of services, including:

  • Warranty up to three years or 100,000 km, whichever comes first, for new Chevrolets
  • The first five scheduled services are offered with no labor cost to customers
  • Customers have peace of mind and transparency for the full length of ownership with parts and average labor pricing available on the Chevrolet website so customers will always know the cost of scheduled maintenance service
  • Revamped Chevrolet Mobile Service by certified technicians on standby to make basic repairs and carry out vehicle maintenance services
  • 24-hour roadside assistance by certified technicians who can support all vehicle problems, wherever you are, anytime and anywhere
  • Chevrolet “1734” customer call center, seven days a week from 07.00-20.00 hours
  • Chevy Plus program offers many exclusive privileges including free or discounted products and services from many popular brands

In the first quarter of 2018, Chevrolet Thailand’s sales grew by 10 percent compared to the same period last year. Leading the charge was the Colorado, which saw a 16 percent sales increase during the first quarter of 2018.

Ms. Piyanuch said: “We are confident Chevrolet will continue to grow in Thailand as we work to serve our customers better every day. The expansion of our new service center network and increased availability of the Chevrolet Complete Care program is testament to this.”

For more information customers may contact your nearest Chevrolet dealership, call 1734